Refund Policy

Effective Date: 1 January 2024  ·  Last Updated: 1 January 2024

This Refund Policy explains the circumstances under which ROOT TO AZADI LTD ("we", "us", "our") may issue refunds for membership charges. Please read this policy carefully before purchasing a membership plan.

1. Starter Plan — Introductory Charge ($1.00)

The $1.00 USD introductory charge for the Starter plan (covering your first 2 months) is non-refundable. By purchasing the Starter plan, you acknowledge and agree that this fee will not be refunded under any circumstances.

We offer this introductory rate so you can explore the Starter membership library at minimal cost before committing to the ongoing $8.00/month rate.

2. Monthly Membership Charges (Starter $8/mo · Growth $19/mo · Professional $49/mo)

2.1 General Policy

Monthly membership fees are generally non-refundable. When you are billed for a monthly period, you are purchasing access to the membership library for that full billing month. Cancellation after a billing date will not result in a refund for the current period — your access continues until the end of the paid period.

2.2 When a Refund May Be Considered

We may consider a refund of a monthly charge in the following limited circumstances:

• Duplicate charge — you were billed more than once for the same billing period due to a technical error
• Charge after confirmed cancellation — you were billed after submitting a valid cancellation request that we confirmed in writing
• Extended service unavailability — our platform was inaccessible for more than 72 consecutive hours due to issues on our side within the billing period
• Unauthorised charge — a charge was made without your authorisation, reported within 14 days of the charge

Refunds in these circumstances are considered on a case-by-case basis and are at our sole discretion. We review each request fairly and respond within 5 business days.

2.3 When Refunds Will Not Be Issued

We will not issue refunds in the following circumstances:

• You forgot to cancel before your renewal date
• You did not use the membership resources during the billing period
• You were dissatisfied with the quality of resources after downloading and using them
• You changed your mind about the membership after being billed
• Technical issues caused by your own device, browser, or internet connection

3. Professional Membership ($49.00 / month)

The same refund policy applies to Professional Membership charges. Please refer to Sections 2.1 through 2.3 above. Professional members with specific concerns should contact their account manager directly.

4. Chargebacks

If you initiate a chargeback with your bank or PayPal without first contacting us to resolve the issue, we reserve the right to suspend or terminate your membership immediately and to contest the chargeback. We encourage all members to contact us first — most issues are resolved quickly and amicably.

5. How to Request a Refund

To submit a refund request, email us at {{COMPANY_EMAIL}} with the subject line "Refund Request" and include:

• Your full name and email address used for the account
• The date and amount of the charge in question
• The reason for your refund request
• Any supporting documentation (e.g. screenshots of duplicate charges)

We acknowledge all requests within 2 business days and aim to resolve them within 5–10 business days. Approved refunds are returned to your original payment method via PayPal.

6. Consumer Rights

Nothing in this Refund Policy limits or excludes your statutory rights under applicable consumer protection laws. If you believe your statutory rights have been violated, you may be entitled to remedies beyond those described in this policy. Please contact us or seek independent legal advice.

7. Contact Us

• Company: ROOT TO AZADI LTD
• Email: {{COMPANY_EMAIL}}
• Phone: {{PHONE_NUMBER}}
• Address: {{BUSINESS_ADDRESS}}
• Subject line: "Refund Request"